Support
Last updated 11 October 2026
Email is the way to reach us. A person reads every message.
Contact
Email support@usedeepmark.com. Include the address you signed in with and, for a problem with one item, its link.
A save is not showing in search
- Search finds indexed items. A new save usually indexes within a few minutes; video takes longer.
- Open Library to see each item’s status. Pending is still indexing. Paused is saved but waiting, see Plans for why.
- Failed means the source blocked access or needed a login. Use Retry failed in Library, or send us the link.
Plans explains how many items each plan indexes.
Connected AI assistants
- ChatGPT, Claude and other assistants connect by signing in to your Deepmark account. They can search your library, read an item, and save a public link you ask them to save.
- They never delete or change existing items.
- To disconnect one, remove Deepmark from that assistant’s connected apps or plugins.
Your data
To export or delete your library or your account, email us from the address you signed in with. Details are in the privacy policy.